The right IT provider prevents problems instead of just fixing them. Use these questions when comparing providers.
Ten questions
- What are your average response and resolution times, and are they reported?
- Is support available after hours and on weekends?
- How do we raise and track tickets?
- What security controls do you put in place as standard?
- How do you back up our data, and how often do you test restores?
- Who is our main contact?
- How do you document our systems?
- What happens if we leave? Do we keep our accounts and data?
- Can you support staff working remotely or overseas?
- How do you charge, and what is not included?
Red flags
- Admin passwords only the provider knows.
- No written scope or reporting.
- Long lock-in contracts with unclear exit terms.
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